IT services that keep business systems secure, available, and scalable—so teams can focus on core operations while technology runs reliably in the background. Services span strategy, implementation, and ongoing management across infrastructure, cloud, security, and support, with measurable SLAs, audit‑ready documentation, and clear reporting at every stage.

What we deliver

• Strategy and onboarding: environment assessment, asset discovery, risk and capacity review, roadmap, SLAs, and escalation matrix.

• Implementation: network hardening, server builds, endpoint rollout, identity and access setup, backup DR configuration, and cloud migration.

• Operations (24×7/8×5): monitoring, patching, performance tuning, incident and change management, license/governance tracking.

• Optimization: cost and performance reviews, automation, and continuous security improvements.

Core service areas

• Managed IT and Helpdesk: single‑window support for users and devices, remote and on‑site resolution, ticketing with response/resolve SLAs.

• Network and Infrastructure: LAN/WAN design, firewall/VPN, Wi‑Fi, SD‑WAN, server/virtualization, storage, and directory services.

• Cloud Services: Microsoft 365/Google Workspace, IaaS/PaaS setup, migration, security baselines, and FinOps cost control.

• Cybersecurity: endpoint protection, EDR/XDR, vulnerability management, email security, MFA/SSO, SOC‑aligned monitoring, and incident response.

• Data Protection: backup and recovery, offsite retention, immutable storage, DR runbooks, and recovery drills.

• Application Support: installs, updates, license management, performance troubleshooting, and integrations.

• Asset and Compliance: inventory, lifecycle, warranty tracking, policy enforcement, and audit documentation.

• Field Services: cabling, rack and stack, office moves, branch rollouts, and break/fix with spare‑part planning.

Deliverables and reporting

• Onboarding pack: architecture map, credentials vaulting approach, SOPs, and playbooks.

• Weekly MIS: incidents, SLA compliance, patch/vulnerability status, capacity and health scores.

• Monthly reviews: risk register, roadmap updates, and optimization actions.

Why this works

• Proactive over reactive: continuous monitoring, automated patching, and early‑warning alerts reduce downtime.

• Security by default: least‑privilege access, encryption, MFA, and audit trails embedded into every workflow.

• Transparent SLAs: defined response/restore targets with governance reviews and replacement/credit terms where applicable.

• Flexible models: fully managed, co‑managed with in‑house IT, or project‑based engagements.

Optional add‑ons

• VoIP and collaboration suites, VDI, MDM for mobile fleets, SIEM/SOC lite monitoring, and user awareness training.

• Executive dashboards for uptime, security posture, and cost insights.

Want this tailored for a specific industry (banking, government, rail, healthcare) or toolstack (Microsoft 365, AWS, Google Cloud)? Share the stack/industry and preferred SLA targets—an industry‑specific version with feature mapping and KPIs will be provided.